Privacy Policy

Last updated: September 12, 2026

1. Data We Collect

Account & OAuth Profile Data: Name, email address, and profile photo collected securely via Firebase Authentication (Google & GitHub OAuth).
Monitored Domain Telemetry: Domain names, robots.txt directives, and AI crawler ingestion metrics processed for AEO visibility scoring.
API & Webhook Credentials: Self-service generated keys (px_live_...) and webhook configurations for developer proxy access.
PixelRouter Ephemeral Inference Payloads: Input prompts, completions, and schema parameters processed via /v1/chat/completions, /v1/messages, and /v1/reader (subject to the Zero-Training Guarantee below).
A2A Paymeter & x402 Micropayment Records: Call volume, response times, and micro-fee settlements routed to Solana USDC or Stripe wallets.

2. How We Use Your Data

We use collected data strictly to:

Provision and maintain your Client Control Center Dashboard and AEO Visibility Index.
Generate top-1KB Fact Anchors and Schema.org structured JSON-LD graphs for your target domains.
Authenticate developer API requests, manage token budgets, and enforce subscription tiers.
Execute high-speed, sub-35ms routing and failover across downstream LLM foundation engines.
Settle machine-to-machine API micropayments via A2A Paymeter Proxies and x402 Solana smart protocols.

We never sell, rent, or trade your personal or telemetry data to third parties for marketing purposes.

5. PixelRouter Inference, Data Ephemerality & Zero-Training Guarantee

For developer and enterprise systems routing traffic through the PixelRouter API Gateway (/v1/chat/completions, /v1/messages, /v1/reader), we enforce strict enterprise-grade privacy controls:

Zero Model Training Guarantee: Pixel Office EU strictly guarantees that customer prompts, completions, system instructions, and tool schemas are NEVER used to train, fine-tune, or evaluate artificial intelligence models, neither by Pixel Office nor by upstream foundation model providers.
Data In-Transit & Ephemerality: All inference payloads are processed strictly in volatile system memory (RAM). Raw prompt text and response bodies are never persisted to on-disk database logs. Telemetry logs record only non-sensitive operational metadata (timestamp, model slug, token usage counts, and round-trip latency).
Deterministic Cryptographic Caching: When semantic response caching is active, cache lookup keys are stored as non-reversible SHA-256 hashes with automated TTL eviction. Customers retain complete control and can bypass the cache on any request by providing the standard HTTP header Cache-Control: no-cache.
European Sovereign Infrastructure: PixelRouter edge proxies and core routing engines are hosted on ISO 27001-certified Hetzner infrastructure physically located within the European Union (Germany), adhering strictly to EU GDPR (Regulation EU 2016/679) and the EU Artificial Intelligence Act (EU 2024/1689).

3. Subprocessors & Infrastructure Partners

Firebase Authentication (Google): Secure OAuth sign-in and user token management.
Netlify & Hetzner VPS: Encrypted edge hosting and EU-located backend API proxy routing (Falkenstein / Nuremberg, Germany).
Stripe & Solana Mainnet: Secure payment gateway and micro-fee SPL-USDC wallet settlements.
Upstream Model Providers (Inference Gateway): Commercial API endpoints for Anthropic Claude, Google Gemini, DeepSeek, Zhipu GLM, and Moonshot Kimi accessed under enterprise zero-data-retention terms.

4. Data Retention & GDPR Rights

We store your account and configuration data strictly for the duration of your active account. Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, export, or request permanent deletion of your personal data at any time.

To exercise your rights, contact our Data Protection team at: support@pixeloffice.eu.

6. Data Controller & Service Operator Information

Pixel Office EU
Operator & Data Controller: Denis Šenkýř
Business Identification No. (IČO): 87131161
Registered Office: Slunečná 533, 747 64 Velká Polom, Czech Republic (European Union)
Trade Register: Registered in the Czech Trade Licensing Register (Živnostenský rejstřík)
Legal & Privacy Inquiries: support@pixeloffice.eu
Support Phone: +420 602 322 542
Official Website: https://pixeloffice.eu